Integrated Supply Orders are charged at 2% of the total Invoice amount
***There will be an additional charge for expedited or non-standard freight deliveries such as truck, next day air, etc.*** |
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This fee includes all inbound freight, delivery, and repackaging services. Expedited freight (i.e. second day; next day) will be billed at actual freight cost. Where freight collect contracts are applicable, PSC will provide product free of shipping and handling charges. |
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~ Shipping and handling will be billed according to the following guidelines: |
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| Range of Invoice Amounts |
Freight Charge |
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| $0.00 |
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$24.99 |
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$4.00 |
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| $25.00 |
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$49.99 |
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$6.00 |
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| $50.00 |
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$99.99 |
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$7.50 |
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| $100.00 |
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$499.99 |
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$10.00 |
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| $500.00 |
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$1999.99 |
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$20.00 |
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| $2000.00 |
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$4999.99 |
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$40.00 |
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| $5000.00 |
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$9999.99 |
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$50.00 |
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| $10000.00 |
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$19999.99 |
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$75.00 |
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| $20000.00 > |
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Discretionary |
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Unless otherwise arranged, invoices are net 30 days from date of invoice. Overdue payments may result in delayed order processing and holding product for delivery until payment is received. |
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| PSC will notify the customer of any orders pending. Precision Supply Company (PSC) honors all manufacturers’ warranties for products provided by PSC. Products must be returned in new, unused condition to include original packaging. Unless otherwise arranged, products will not be accepted for return after thirty (30) days from the invoiced date. Any special, modified, and/or contracted products purchased by PSC on the customer’s behalf are non-returnable unless agreed upon by original manufacturer. Requests for product returns must be initiated through a PSC Request for Return Authorization form, or by contacting your sales representative. Authorization to return product will be issued with a return goods authorization number (RGA#) and will be valid for (20) business days. Product will not be accepted for return without prior issuance of the RGA#. Unless otherwise specified, product must be returned freight pre-paid and is subject to a 15% restocking fee. PSC may waive these terms if the return is due to PSC error. Upon receipt and inspection of the products authorized for return, credit will be applied. PSC reserves the right to refuse and return any product that does not meet the above stated requirements. |
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The customer may complete a PSC Request for Return Authorization Form, or contact their sales representative for assistance in this matter. The completed form will be sent to the PSC Customer Service Department. The PSC Returns Department will review the Request for Return Authorization. Upon approval, the RGA# will be assigned and the Request for Return Authorization Form will be faxed back to the originator with shipping instructions. If a product is not approved for return, the Request for Return Authorization Form will be faxed to the originator with the reason for rejection. The customer accepts the responsibility to package the product(s) to assure safe transit. The package must be clearly labeled with the RGA# and a copy of the RGA Authorization form contained within the shipment. Any product returned to PSC without an approved RGA will be rejected, and returned to the sender. The salesperson or customer service representative assigned to your account is available to assist you in this process. Unapproved requests may be presented to your assigned salesperson for resolution. If resolution is not being provided in a timely fashion to meet your needs, please follow the guidelines outlined in Section 5 – Problem Resolution. Any requests for stocking of inventory at PSC must be approved by PSC prior to acceptance of order. Firm monthly release dates and quantities are required. In general, PSC is willing to hold one release of product in stock. The customer’s purchase order shall state the following: |
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~ Cancellations will include acceptance of any PSC inventory and non-cancelable commitments maintained on the customer’s behalf. |
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~ Thirty (30) day notice to delay or change any scheduled releases will be provided to PSC for approval. |
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PSC inventory not released after ninety (90) days will be delivered and accepted for payment. |
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The salesperson assigned to your account is available to assist you in obtaining resolution to any of your needs. The customer may also contact the applicable Sales Manager. PSC will pursue resolution within twenty four (24) hours of notification. The customer may formally notify PSC in writing of any corrective action required to resolve repeated inadequacies in service. PSC will have thirty (30) days to resolve the corrective action to the customer’s satisfaction. |
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Any information collected from our customers at our website is used only by Precision Supply to provide better service and keep our ordering system, process, and features up to date. Your personal information including your company information, orders, and credit card information will not be shared with third parties. Furthermore, credit card information is not stored in our system and is only used for processing that order. We do not use cookies to obtain personally identifiable information. When you register your email address at our website, you may receive company news and or press releases from time to time. You may unsubscribe from this at any time by clicking on the “unsubscribe” link/button at the bottom of these emails. You will then be removed from any future emails. We do not partner with any ad server companies. If you feel we are not abiding by our terms and conditions set forth, please contact us. Precision Supply reserves the right to change this policy at any time and will post these changes at the website. |
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